FREE SHIPPING FOR ORDERS 0VER $49/COVID-19 UPDATE ➡

FAQ

How do I proceed through to the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, Google Pay, Apple Pay and PayPal

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How does shipping work?

We partner with global merchants in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, France, Spain, USA, Thailand, China, India, etc. 

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Can I cancel my order?

Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

What if I need a Refunds?

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

How can I track my order?

You can track the progress of your order by going to the menu bar on the top left hand corner of our website (www.simpleneon.com) and click, ‘Track Order’. Then enter your tracking number provided to you in your Shipping Confirmation email.

What are your shipping rates?

We have a fixed shipping rate of $4.99 USD to all destinations worldwide.

For orders over $49+, shipping is free. 

Which countries do you ship to?

We ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via email. 

How can I change my Shipping Address?

If your order hasn't shipped yet, you can email us to notify us of the shipping address changes. If the order has already been shipped out, there is nothing we can do. 

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

What is your return & exchange policy?

Please refer to on Return Policy located in the footer.  

How to return your item?

All items are refundable within 30 days. If 30 days have not gone by, you may contact us via email. 

What is your cancellation policy?

You may contact us via email to request for cancellation. Please be advised we can only cancel your order if it has not been processed or shipped.

Is ordering online secure?

Yes. We take the utmost care of the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. 

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

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30 Day Returns