To our Simple Neon Family,

We’ve been thinking a lot about you, our customers lately. Whilst we are striving to run our operations largely as normal, please be aware there are delays on shipping times.

Despite these delays, all orders will be delivered and we have extended our 30 day money back guarantee (on all orders dated from the 18/03/20 and onward) to 50 days to reassure our customers.

We have a great customer service team to answer any questions and provide more information regarding your order and on the many precautions we’re taking to protect your health and safety.

You can contact our Customer Service Team via email or use the Contact Us Page on our website as our team are largely working remotely from home which we believe is critical to do our part to help reduce the transmission of COVID-19.

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website can be a source of support, inspiration and solutions for you – because sometimes we all need a break from the news.

Thank you for being a part of our family.

Simple Neon Team

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